Psychology Help Today

“It’s easy to be friendly to nice people, but how do you deal with angry customers? If you depend on the mood of the other person, you’ll be limited in who you can connect with.  The test of friendliness is the ability to be pleasant to someone who is being unpleasant to you.  Instead of fighting fire with fire, try responding to negativity with positivity.  It may not change the other person, but it will keep him or her from changing you.” – Mark Sanborn in Fred 2.0 This not only works for customers but for all relationships.  Changing a negative encounter into a more positive one can be turned fairly quickly with a pleasant response. Renee Madison, MA, LPC, CSAT is a counselor in Colorado.  She can be reached for appointments at 303-257-7623 or 970-324-6928.

"Just because we may not pay mundane interactions much attention, however, doesn't mean that researchers ignore them.  In fact, it is one of the operating principles of social psychology that even the most minute encounters can have large effects on our thoughts, feelings, and behaviors. "In that spirit, researchers have explored many of our everyday activities--and found empirical evidence that they can be performed better.  We can greatly reduce our stress and get more of what we see by applying a cornucopia of information from recent studies that bear directly on the small problems and challenges of our daily lives. "If there is a unifying these to the findings, it is that the most successful encounters accommodate, even anticipate, the respondent's point of view.  That is, if we want something only another person can give--friendship, acceptance, forgiveness--we need to factor the other person's mindset into our requests and behavior." - Mary Lof...