Psychology Help Today

"Here is the key: you've got to send your words out in the direction you want your life to go.  You cannot talk defeat and expect to have victory.  You can't talk lack and expect to have abundance.  You will produce what you say.  If you want to know what you will be like five years from now, just listen to what you are saying about yourself.  With our words can we either bless our futures or we can curse our futures.  That's why we should never say, 'I'm not a good parent.  I'm unattractive.  I'm clumsy.  I can't do anything right.  I'll probably get laid off.' "No, those thoughts may come to your mind, but don't make the mistake of verbalizing them.  The moment you speak them out, you allow them to take root.  There have been plenty of times where I've thought something negative and I'm just about to say it, but I'll catch myself and think.  No.  I'll zip it up.  I'm not speaking defeat into my f...

“It’s easy to be friendly to nice people, but how do you deal with angry customers? If you depend on the mood of the other person, you’ll be limited in who you can connect with.  The test of friendliness is the ability to be pleasant to someone who is being unpleasant to you.  Instead of fighting fire with fire, try responding to negativity with positivity.  It may not change the other person, but it will keep him or her from changing you.” – Mark Sanborn in Fred 2.0 This not only works for customers but for all relationships.  Changing a negative encounter into a more positive one can be turned fairly quickly with a pleasant response. Renee Madison, MA, LPC, CSAT is a counselor in Colorado.  She can be reached for appointments at 303-257-7623 or 970-324-6928.